Refund policy

We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right.

30-Day Satisfaction Guarantee

All standard products come with a 30-day satisfaction guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund or exchange.

Return Conditions

To be eligible for a return:

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Request must be made within 30 days of delivery
  • Proof of purchase required

Non-Returnable Items

The following items cannot be returned:

  • Custom-printed products (branded NFC cards, custom signage, personalized items)
  • Digital downloads (design files, templates)
  • Programmed NFC cards that have been activated with your business link
  • Items damaged due to misuse

How to Request a Return

  1. Contact us at info@niagarastandsout.com or call 289-228-7021
  2. Include your order number and reason for return
  3. We'll provide a return shipping label (if applicable)
  4. Ship the item within 7 days of receiving approval

Refund Processing

Once we receive your return:

  • Refunds are processed within 3-5 business days
  • Funds will appear in your original payment method within 5-10 business days
  • You'll receive an email confirmation when your refund is processed

Defective or Damaged Items

If your item arrives defective or damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We'll send a replacement at no cost or issue a full refund

7-Year Warranty on NFC Products

All CAN-TAP NFC review kits include a 7-year warranty covering:

  • NFC chip failure
  • Delamination or peeling
  • Manufacturing defects

Warranty does not cover physical damage, water damage beyond normal use, or loss.

Contact Us

Last updated: January 2025

Compliance Lettering — orders placed from September 25, 2026 at 23:49 UTC

This section applies only to new purchases through compliancelettering.ca from the stated time. It takes precedence over the general custom-product and 48-hour reporting language above for those purchases. It does not change terms supplied to earlier buyers or the terms of any other store or product silo.

Personalised products use buyer-supplied text, numbers, artwork or other unique specifications. A buyer may cancel personalised work for a full refund before actual manufacturing begins. Payment, proof creation, proof approval and queue entry do not themselves start manufacturing. After actual manufacturing begins, personalised work is not eligible for a change-of-mind return. Defects, damage, incorrect supply and applicable legal rights remain separate.

A non-personalised standard product, including a fixed-wording sign merely made after ordering, may be returned unused and in its original condition within 30 days of delivery under the disclosed product conditions. We do not automatically classify every fixed-wording sign as personalised, and we do not add an undisclosed restocking fee.

Please report damage, defects or a mismatch within 14 days of delivery where practical so we can review promptly. This is a request, not an automatic rejection deadline, and does not limit applicable legal rights. We review and correct verified errors without charging the buyer for our mistake.

Product-specific exceptions must be disclosed before purchase. The terms shown to an earlier buyer remain applicable to that earlier purchase.